• Written by Oyegoke Isaac
• June 11, 2025
• 5 minutes

Introduction – Understanding EPG and IPTV Basics

IPTV (Internet Protocol Television) has rapidly become a favourite among UK viewers thanks to its cost-effectiveness and a wide variety of channels. However, many users frequently run into a common problem: the need to fix EPG on IPTV when the Electronic Program Guide stops working or fails to load properly.

The EPG is crucial. It shows what’s currently airing and what’s coming up next, making it easier to navigate your favourite channels. Without it, you’re stuck guessing and endlessly flipping through content. In this guide, we’ll break down the causes of EPG issues and walk you through the best ways to fix them quickly and efficiently.

Why the EPG May Not Work Properly

Understanding the root cause of the problem is half the battle. EPG issues can stem from various sources, including technical glitches and user errors.

Incorrect EPG URL Settings

If the EPG link provided by your IPTV service is broken, outdated, or entered incorrectly, your app won’t be able to fetch program listings. Always double-check the EPG URL.

Incompatible IPTV Player or App

Not all IPTV apps support XMLTV or JSON formats required for EPGs. Using an incompatible app could prevent your EPG from loading entirely.

Outdated or Expired IPTV Playlist

Sometimes, the M3U playlist or EPG URL gets outdated. These need regular updates from your provider.

Server-Side EPG Issues

If your IPTV provider’s servers are down or poorly maintained, even a correct EPG URL won’t work. This is outside your control, but worth checking with the provider.

Step-by-Step Guide to Fix EPG on IPTV

Now, let’s dive into the step-by-step process to fix your EPG on IPTV and get back to seamless viewing.

1. Refresh or Reload EPG

Most IPTV apps like TiviMate and IPTV Smarters have an option to refresh the EPG.

• Go to EPG settings
• Tap “Refresh” or “Reload”
• Wait for the app to pull new data

This simple action can solve temporary glitches.

2. Check and Update the EPG URL

Ensure the EPG URL is:

• Provided by your IPTV provider
• Formatted correctly (usually ends in .xml, .gz, or .json)
• Accessible in your IPTV app settings

Re-enter it manually if needed.

3. Clear App Cache and Data

Using an Android device? Clearing cache and data often helps:

• Go to Settings > Apps, and choose your IPTV app.
• Tap Storage, then select Clear Cache and Clear Data.

This can fix EPG and playback issues caused by stored app clutter.

4. Try a Different IPTV Player

If your current app is buggy, try switching:

• TiviMate – Robust EPG support, excellent UI
• IPTV Smarters Pro – Easy to use, ideal for beginners, and allows adding more than one playlist.
• Perfect Player – Great for advanced users

Need help choosing the right IPTV player? See our comparison of the top IPTV apps for 2025.

5. Contact Your IPTV Provider

If none of the above steps work, your EPG source might be dead or removed. Ask your provider for:

• A fresh playlist
• Updated EPG link
• Server status

Best IPTV Players That Support EPG in the UK

Here are the most reliable IPTV players that support robust EPG features for UK users:

TiviMate

• Excellent EPG integration
• Supports multiple formats (XMLTV, JTV)
• The premium version offers scheduled updates

IPTV Smarters Pro

• Easy setup for beginners
• Works well with .xml and .json EPG formats
• Supports catch-up TV (if the provider allows)

Perfect Player

• Ideal for custom setups
• Allows manual EPG URL inputs
• Works on Firestick, Android TV, and more

How to Add an EPG to IPTV Manually

Adding an EPG manually gives you more control. Here’s how you can do it:

Format of EPG URLs

Your EPG URL should look like this:

http://example.com/epg.xml.gz

Make sure it’s accessible in a browser. If the link doesn’t open in a browser, it likely won’t load in your app either.

Adding EPG to TiviMate

1. Open TiviMate > Settings > EPG
2. Select “Add Source”
3. Paste your EPG URL
4. Set update frequency
5. Save and refresh

Adding EPG to IPTV Smarters

1. Open IPTV Smarters > Add User > Load Your Playlist
2. Select “Add EPG URL”
3. Paste your EPG link
4. Save and login

Tips to Keep EPG Working Smoothly

To avoid future disruptions, follow these tips:

Regularly Update Your Playlist & EPG

Your IPTV provider might change EPG sources. Re-check them monthly.

Use a VPN for Better Consistency

Some ISPs block IPTV services. A UK-based VPN can help:

• Avoid geo-restrictions
• Improve streaming stability
• Protect your identity

Want smoother IPTV performance and fewer streaming blocks?
Stream freely with NordVPN – the #1 VPN for IPTV in the UK.
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FAQs – Fixing EPG on IPTV

What does EPG mean on IPTV?

EPG stands for Electronic Programme Guide; it shows TV listings for each channel.

Why isn’t the EPG displaying in my IPTV Smarters app?

The EPG might not show up if the URL is wrong or not working. To fix the problem, try restarting the EPG or putting the app up to date.

Can I use the same EPG for multiple IPTV apps?

Yes, if the EPG is compatible (usually in XMLTV format), you can reuse it across apps.

How often should I update my EPG?

It’s best to update it every 1–2 weeks or as recommended by your provider.

Is a VPN necessary to fix EPG issues?

It’s not strictly necessary, but it helps with stability and avoiding content blocks.

What if my IPTV provider doesn’t offer an EPG?

You can use public EPG sources or switch to a more reliable provider.

Conclusion – Enjoy Seamless Streaming with a Fixed EPG

It’s not hard to fix the EPG on your IPTV system. With a few tweaks like checking your URL, refreshing data, or switching to a better app, you can restore the full viewing experience you deserve. UK viewers rely heavily on a working EPG for live sports, dramas, and entertainment, so take a moment to troubleshoot.

For a smoother, more stable IPTV experience, consider regular maintenance, app upgrades, and a quality VPN. Now sit back, relax, and enjoy your TV time fully guided.

Want smoother IPTV performance? Explore our list of trusted UK VPNs for IPTV.